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Oliver Buchannon
JD Dillon

JD is a respected author, speaker, and advisor with a passion for enabling people to do their best work every day.

Frontline

+1

Rethinking labor models. Why revenue-based scheduling is failing the modern workplace.

Feb 16, 2026

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7 min read

Rethinking labor models. Why revenue-based scheduling is failing the modern workplace.

A ruthless focus on efficiency is undermining frontline effectiveness — and customers are pushing back.

JD Dillon
JD Dillon

managers

Managers make the difference — but they need help

Jan 21, 2026

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10 min read

Managers make the difference — but they need help

The most important people in your company are in trouble.

JD Dillon
JD Dillon

mindset

Don't be the coyote.

Jan 21, 2026

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3 min read

Don't be the coyote.

Skills only matter when pointed at the right problem.

JD Dillon
JD Dillon

Frontline

+1

How I Cross-Trained My Way to a Career

Jan 21, 2026

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7 min read

How I Cross-Trained My Way to a Career

Skills are the ultimate workplace currency. And I can prove it.

JD Dillon
JD Dillon

AI

What Do Employees Need to Know in the Age of AI?

Jan 21, 2026

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4 min read

What Do Employees Need to Know in the Age of AI?

AI redraws the boundary between retaining and discovering.

JD Dillon
JD Dillon

technology

+1

The Big AI Mistake Every Company is Making

Jan 21, 2026

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7 min read

The Big AI Mistake Every Company is Making

The real AI gap isn’t tools, data, or talent. It’s intent.

JD Dillon
JD Dillon

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