This website uses cookies
Read our Privacy policy and Terms of use for more information.
Work with me
Check out my advising, speaking, and other services.
The Modern Learning Ecosystem
Grab a copy of my first book and evolve your ecosystem.
Connect on LinkedIn
Join my network and continue the conversation.
The Frontline Enablement Playbook
Pre-order my next book and empower your frontline.
frontline workers
Frontline
+1
Feb 16, 2026
•
7 min read
A ruthless focus on efficiency is undermining frontline effectiveness — and customers are pushing back.
Jan 21, 2026
Skills are the ultimate workplace currency. And I can prove it.
