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managers

Manager training and enablement

Frontline

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Rethinking labor models. Why revenue-based scheduling is failing the modern workplace.

Feb 16, 2026

•

7 min read

Rethinking labor models. Why revenue-based scheduling is failing the modern workplace.

A ruthless focus on efficiency is undermining frontline effectiveness — and customers are pushing back.

JD Dillon
JD Dillon

managers

Managers make the difference — but they need help

Jan 21, 2026

•

10 min read

Managers make the difference — but they need help

The most important people in your company are in trouble.

JD Dillon
JD Dillon

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Because the people stuff is the hardest part.

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